Ama Islantilla Resort

The hotel is nice, the apartment is spacious and comfortable, however there was no hot water, we stayed for 1 night and we couldn't shower because the water was cold, we spoke with reception on the day we arrived and again next day morning, by the time that the plumber came around to fix it, it was time to checkout, really disappointed and not what I was expecting for a hotel of this kind. Absolutely ridiculous.

Could be a 4* hotel but's it's not. Location was good and the apt was spacious. Female staff were friendly and helpful.Breakfast was poor. The hot buffet was cold. The choice was very poor. I asked form an omelette and they said they couldn't make it. For 4* you would expect better. The bacon was like leather! At lunch time we ordered club sandwiches and they came out with dead lettuce and the offcuts of the chicken. Very poor. Some of the male staff were very rude and had very poor english. We tried to book spa treatments before we arrived but the website would not allow it. When we arrived they were all booked out. We will not be returning.

We went after seeing a Black Friday offer of 117 euros in a deluxe room including breakfast and dinner. We already us ether Spa as we live locally and chose a night in the hotel as a break from cooking and to use the Spa. I loved the sauna and ice pool and my wife the infrared pod etc. The room was nice with a very comfortable bed and a nice Tera e to sit out on and enjoy the winter sunshine. The food was the problem though. We where told dinner was included however when we got there we where not in the dining room which is just to the side of the reception which we looked at while making the reservation and looking forward to sitting in there and being served a meal. Instead it was a self service buffet. The tiniest little dried por chops and some half chicken wings with rice or some cod (basque style) which my wife tried. It was very acidic and tasted like fried tomatoes (tomate frito) straight out of tin. There was some pre cooked spaghetti delightfully drying away under the heat lamps and again that red tomato sauce, some frozen chips and cheap croquettes brought miserably to life with fried only to sit there going dry. At no point in making the booking did any mention this type of food. We eat in the local village a menu of the day including wine or beer for 11 euros which is infinitely bette than the shockingly poor food they served. Breakfast was actually ok with fruit and the usual fried eggs and bacon, bread and baby croissants. Needless to say we went to pavarotties a local Italian restaurant for dinner as did another party of four who took one look at the buffet and didn’t even try it. Staff whee great in the hotel and friendly enough but the food !! Nos hemos sentado un poco engañado !!

This hotel is to recommend! Nice and confortable room and a lovely buffet and sitting area. Excellent staff with a nice smile to welcome you! Compliments to the blond lady at reception. Lovely swimming pool area. It says at the entrance. Time to relax and that is what we have done. Definately will come back!